In accordance with Clause 4, Article 26.1 of the Russian Federation Law “On Protection of Consumer Rights,” the buyer has the right to refuse an item at any time before it is delivered, and after delivery — within 7 (seven) days, without giving a reason for the refusal.
Returning an item of proper quality under this right is possible subject to the following conditions:
The item has not been used
Its commercial appearance, consumer properties, seals, and factory labels have been preserved
There is a document confirming the fact and terms of purchase (receipt, order number, correspondence with the seller)
If information on the procedure and timeframes for returning an item of proper quality was not provided to the buyer in writing at the time of delivery, the return period is extended to 3 (three) months from the date the item was delivered.
If the purchased item falls into the category of technically complex goods (smartphones, tablets, and similar electronics), the following rules apply in accordance with Article 18 of the Russian Federation Law “On Protection of Consumer Rights”:
Within 15 days from the date the item was delivered — the buyer has the right to demand a refund or replacement of the item upon discovering any defect
After 15 days have passed — only upon discovery of a significant defect, violation of the established deadlines for remedying defects, or the impossibility of using the item for more than 30 days within a year of the warranty period due to repeated remedying of its defects
In accordance with the Decree of the Government of the Russian Federation, the following categories of non-food items of proper quality are not subject to return or exchange (in the absence of a defect):
Software and digital goods, as well as items with an activated warranty seal
Items opened in violation of the factory packaging, if this affects the possibility of their further sale
To request a return:
Write to info@apexstore.ru, indicating your order number
Attach a photo or video of the item confirming its condition (for cases of refusing an item of proper quality) or the defect (for cases of returning a defective item)
Our specialists will review the request within 2 business days and provide return instructions
Please do not send the item back until you receive confirmation from customer support.
The refund of the amount paid is carried out in accordance with a separate “Refund Policy” posted on the website, and no later than 10 (ten) days from the date the relevant request is submitted — in accordance with Clause 4, Article 26.1 of the Russian Federation Law “On Protection of Consumer Rights.”
For questions regarding item returns, please contact:
Email: info@apexstore.ru
Phone: +7 926 286-09-18