Shipping Policy

1. General Provisions

This Shipping Policy governs the terms, timeframes, and procedures for delivering goods purchased from the Apex Store online shop (hereinafter, the “Seller”), and has been developed in accordance with the Russian Federation Law “On Protection of Consumer Rights” dated February 7, 1992, No. 2300-1 (Article 26.1), and the Rules for the Sale of Goods by Remote Means approved by the Government of the Russian Federation.

By placing an order on the website, the buyer agrees to the terms set out in this Policy.

2. Delivery Methods

Apex Store delivers orders across the territory of the Russian Federation using the following methods:

• Courier delivery within the city — carried out by a partner transport company
• Delivery to pickup points (PVZ)
• Postal shipping via Russian Post or another transport company — for regions where courier delivery is unavailable

The delivery method is selected by the buyer when placing the order and is indicated in the order confirmation.

3. Delivery Timeframes

The standard delivery time is 2 to 7 business days from the moment the order is confirmed, depending on the delivery region and the method chosen.

If a specific delivery time was not agreed upon when the order was placed, the goods are delivered to the buyer within a reasonable time. Any obligation not fulfilled within a reasonable time shall be fulfilled by the Seller within 7 (seven) days from the date the buyer submits the relevant request — in accordance with Clause 3 of the Rules for the Sale of Goods by Remote Means.

If delivery does not take place within the agreed timeframe due to the buyer’s fault (for example, absence at the specified address), redelivery will be carried out within new timeframes agreed upon by both parties.

4. Delivery Cost

• Free delivery on orders of $99 or more (or the equivalent amount in rubles at the exchange rate current on the website)
• For smaller orders, the delivery cost is calculated automatically at checkout and depends on the region and the weight/dimensions of the item

The final delivery cost is always displayed on the checkout page before payment.

5. Delivery of Technically Complex Goods

In accordance with applicable law, the Seller informs the buyer that certain technically complex goods may require the involvement of qualified specialists for connection, setup, and commissioning. Relevant information is indicated on the product page, where applicable.

6. Inspecting the Item Upon Receipt

Upon receiving an order, the buyer is advised to check:

• The integrity of the packaging
• That the item matches the order in full
• The absence of any visible damage

If damage or a discrepancy with the order is discovered, the buyer should promptly (within 48 hours) notify customer support — see the “Returns” section on the website.

7. What to Do If an Order Is Not Delivered on Time

If the delivery deadline is violated, the buyer has the right to:

• Set a new reasonable delivery deadline for the Seller
• Demand a refund of the amount paid for delivery
• Withdraw from the sales contract

To exercise these rights, please send a request in free form to support@demo.com, indicating your order number.

8. Refunds in the Event of Return

If the buyer returns an item, the Seller is obligated to refund the amount paid, excluding the Seller’s expenses for delivery of the returned item from the buyer, no later than 10 (ten) days from the date the relevant request is submitted — in accordance with Clause 4, Article 26.1 of the Russian Federation Law “On Protection of Consumer Rights.” For detailed terms, see the separate “Refund Policy.”

9. Contact Information

For any questions related to delivery, please contact:

Email: info@apexstore.ru
Phone: +7 926 286-09-18