This Policy defines the procedure and timeframes for refunding money to the Buyer in cases provided for by the separate “Return Policy,” namely:
Refusal of an item of proper quality within 7 days of delivery (Article 26.1 of the Russian Federation Law “On Protection of Consumer Rights”)
Return of an item with a discovered defect or fault (Article 18 of the Russian Federation Law “On Protection of Consumer Rights”)
Cancellation of an order before it has been shipped
Item unavailable in stock after payment has been received
In accordance with Clause 4, Article 26.1 of the Russian Federation Law “On Protection of Consumer Rights,” the Seller is obligated to refund the amount paid by the Buyer no later than 10 (ten) days from the date the Buyer submits the relevant request.
Please note: after the Seller processes the refund to the payment system account, crediting the funds to the Buyer’s card or account may take an additional 5 to 10 business days — this timeframe depends on the card-issuing bank and is not controlled by the Seller.
Refunds are issued using the same method used to pay for the order. Cash refunds are not provided for payments made by card or through an electronic payment system, except in cases expressly provided for by Russian legislation.
In accordance with Russian legislation, no additional fees are charged to the Buyer when returning an item of proper quality, except for the following:
The Seller’s expenses for delivery of the returned item from the Buyer are not reimbursed, unless otherwise provided by the contract
The cost of the original delivery of the order to the Buyer is not refunded when refusing an item of proper quality, except in cases where the refusal is related to the Seller’s violation of the terms of the contract
If the return is related to a manufacturing defect or fault in the item (see “Return Policy,” Section 2), the Buyer is refunded the full cost of the item, including delivery costs, in accordance with Article 18 of the Russian Federation Law “On Protection of Consumer Rights.”
To request a refund:
Make sure the item return has been agreed upon and approved in accordance with the “Return Policy”
Send a request to info@apexstore.ru, indicating the order number and refund details (if required)
The Seller processes the request and issues the refund within the timeframe specified in Section 2 of this Policy
For questions regarding refunds, please contact:
Email: info@apexstore.ru
Phone: +7 926 286-09-18